This Cancellation and Refund Policy outlines the terms and conditions under which bookings may be canceled or modified, and the circumstances under which refunds may be issued. By booking services through Byouty, you agree to this policy.
Users can cancel a booking without any penalty up to 48 hours before the appointment.
Cancellations made less than 48 hours but more than 24 hours before the appointment may be subject to a penalty of 50% of the total booking amount.
If the user fails to show up for the appointment without making a cancellation, no refund will be possible, and the full booking amount may be charged.
Cancellations must be made through the designated methods on the website or by contacting Byouty directly.
If the cancellation is made during the free cancellation period, the user will receive a full refund of the paid amount.
If the cancellation is made during the late cancellation period, the user will receive a partial refund, with the penalty deducted.
No refund will be issued for no-shows or cancellations made after the appointment time.
Refunds will be processed through the original payment method within a specified number of business days (e.g., 5-7 business days).
Changes to the booking, such as date, time, or the service booked, can be made up to 48 hours before the appointment, subject to availability.
Certain modifications may be subject to additional fees or charges.
Byouty reserves the right to cancel a booking due to unforeseen circumstances, such as therapist illness or adverse weather conditions.
In such cases, the user will have the option to reschedule the appointment or receive a full refund.
Special conditions may apply to cancellations and refunds for bookings made with gift certificates or vouchers.
Different cancellation and refund policies may apply to group bookings or special events.
For any questions about our cancellation and refund policy, to make a cancellation, modification, or for further assistance, please contact Byouty at the specified contact email address or phone number.
Byouty reserves the right to modify this Cancellation and Refund Policy at any time. Changes will be posted on the Site and will become effective from the date of publication.